LIMITATION OF LIABILITY:

DKM, Industries, LLC expressly disclaims any liability for consequential, incidental, special, exemplary or punitive damages to property or life, whatsoever, arising out of or connected with the use or misuse of our product. DKM Industries, LLC liability in all circumstances is limited to and shall not exceed the purchase price paid for the product that give rise to any liability. Customer assumes all risks with misuse of this product.

PAYMENT METHODS:

We accept Visa®, MasterCard®, American Express®, Discover® for all orders placed online. We will accept checks, but please note: Once the check is received there will be a 10 business day waiting period prior to processing your order. Customer is responsible for payment of all applicable state and local taxes. No COD’s accepted.

RETURN POLICY:

Items purchased at Grill Spike.com may be returned in original package and unused in re-sellable condition and must be received at our locations within 30 days of purchase for refund to original method of payment. Return shipping or freight charges are not refundable. Refunds will be processed within 7-10 business days of arrival at our return address.

PRIVACY POLICY:

This privacy policy discloses the privacy practices for (GRILLSPIKE.COM). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

LIFETIME GUARANTEE:

Grill Spike warrants this product and its parts against defects in materials or workmanship and will repair or replace defective parts with new without charge to the original purchaser. Grill Spike will not cover any damage as a result of misuse or neglect.

To obtain warranty repair or replacement product is to be sent along with proof of purchase to:

DKM Industries, LLC
Simi Valley, CA 93065
All shipping fees both to and from Grill Spike to be paid by customer